FREE SHIPPING ON ORDERS OVER $75 FREE SHIPPING ON ORDERS OVER $75

our policies

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SHIPPING

We ship via UPS or USPS from our Pacific Grove, California shop. We ship our orders through ground shipping unless another method was selected at check out. Ground shipment can take up to 5-7 business days to reach you depending on your location.
Upgraded shipping is available at additional cost. We are not responsible for any delays on the part of UPS or USPS due to
unforeseen circumstances.



RETURNS

To return an order placed online, please send an email to hello@the-quill.com with your original order number within 7 days, and we will start the return process. Customer is responsible for return postage and shipping is non-refundable. Repackage the items you are returning in the original condition, and accompanied by the original order number. Use your own trackable and insured shipping method* and mail to:

The Quill
553 Lighthouse Avenue
Pacific Grove, California 93950
*The Quill is not responsible for customer returns that are not received. Custom, personalized orders and sale items are not returnable.



PRINTING ERRORS

The Quill is not responsible for any errors found after proof approval. If there is a mistake on our part we will correct it free of charge as soon as possible or come up with a solution that works for everyone. If there is a mistake on the order as approved on the proof, we will have to charge for reprinting. We obviously do not want this to happen, so please have a fresh set of eyes look over the order before approving your proof. Please check your order thoroughly when received as we cannot make any changes or refunds after seven days from receipt.



ARTWORK AGREEMENT

This agreement applies to any image, graphics, digital assets, or digital images created by The Quill and delivered to the purchasing party. This agreement governs the relationship between the parties and in no communication or other exchange, shall modify the terms of this agreement unless agreed to in writing. All artwork and rights relating to them, including copyright and ownership rights in the media in which the artwork is stored, remain the sole and exclusive property of The Qull. This agreement provides the purchasing party with the limited right to reproduce, publicly display, and distribute the artwork only for the agreed upon terms of the product purchased. Artwork used for any purpose not directly related outside of those terms must be with the express permission of The Quill and may include the payment of additional fees, unless otherwise agreed to in writing.



MAILING YOUR INVITATIONS

The Quill is not responsible for your invitations once they are sent out through USPS (or any other international postal carriers) to your guests. We highly suggest that you order extra invites to account for lost, damaged or returned items that may occur during transit time via USPS. We always recommend that you have your invitations hand-canceled.



WHAT IS HAND-CANCELING

Hand-canceling is when each envelope is hand marked by a person at the post office instead of being run through an automated machine. The post office ensures the stamp(s) you put on the envelope can’t be reused again by marking or “canceling” it with an ink stamp. Unless you specifically request your invitations to be hand-canceled, they will be processed and stamped by a machine, which might tear or smudge them. We always recommend invitations be hand-canceled at the post office to ensure that they arrive at their destination looking as beautiful as possible. Check with your local post office for availability and pricing before you purchase postage. We cannot assume responsibility for the state of your invitations during mailing, but we have found hand-canceling is the best way to ensure a flawless delivery.



STATE SALES TAX

Customers in the state of California will be charged the state sales tax rate of 8.75%.